Refund and Cancellation Policy

(Effective Date: February 2024)

This policy covers all Funnels Mastery Academy (FMA) products: the 3-Day Funnel Challenge (3DFC), Build Your First Funnel Challenge (BYFFC), Funnel Pro, and the FMA program. By purchasing, you confirm you've reviewed the product details, pricing, and access period, and that you're responsible for your own schedule, technical setup, and readiness to participate.

1. General Policy

Refunds are generally not available for change of mind, scheduling conflicts, missed or incomplete sessions, lack of participation, or failure to achieve a specific result once access has been provided , this applies across all products and promotions including discounted, early-bird, or bonus purchases. Refunds, credits, or fixes may be available for duplicate payments, verified billing errors, FMA's failure to deliver what was purchased, or FMA’s cancellation of a program without an appropriate replacement. Nothing in this policy is intended to remove consumer rights that cannot legally be waived.

2. Product-Specific Terms

3DFC & BYFFC: Non-refundable once access is granted. Registrations/access cannot be transferred to another batch, date, or person, regardless of reason.
Funnel Pro (subscription): Auto-renews until canceled; cancel anytime to stop future charges, but the current paid billing period is non-refundable, and no prorate or partial refunds are given for unused days, low usage, or forgetting to cancel before renewal. Usage-based HighLevel charges (e.g., the $10 email rebilling fee) are separate and non-refundable once consumed. Funnel Pro and FMA enrollment are independent purchases — canceling one does not cancel the other.
FMA Program: A 7-day review period runs from your initial payment date — request cancellation within this window via FMA Support for a full refund and access revocation. After 7 days, tuition is non-refundable for change of mind or personal circumstances.

3. Installment Plans

An installment plan is a commitment to the full agreed tuition, not a pay-as-you-go arrangement. Stopping participation, missing lessons, or a change of mind does not cancel remaining installment payments. If enrollment is validly canceled within the 7-day review period, remaining scheduled payments for that enrollment are canceled as well.

4. Guarantee, Technical Issues & Billing

The Earn Back Your Investment Support Guarantee, where included, provides added support to students who complete required implementation steps. It is a support guarantee, not a money-back guarantee, unless your written offer states otherwise. Technical issues on your side, internet, device, browser, and sspam filters don't qualify for a refund; issues caused by FMA's systems will first be addressed by restoring access, resending materials, or rescheduling. Verified duplicate charges or billing errors will be corrected on request.

5. Refund Request Procedure

Submit requests through the official FMA Support channel with: full name, email used at checkout, product/program purchased, purchase date, amount paid, transaction/reference number, reason for the request, and supporting evidence where applicable. Submitting a request does not guarantee approval — eligibility is assessed based on the product, access already provided, applicable review period, transaction history, and applicable law.

6. Approved Refunds

Approved refunds are returned to the original payment method where possible. Processing time varies by bank, card issuer, or payment provider. Differences from currency conversion, foreign exchange movement, or bank/processor fees are subject to that institution's rules and are outside FMA's control.

7. Chargebacks & Payment Disputes

Please contact FMA Support about billing concerns before filing a chargeback — filing a dispute does not automatically entitle you to a refund. For disputes, FMA may share relevant records (checkout, access, attendance, communications) with the payment processor or bank, and may suspend related program or software access while the dispute is under review.

8. Promotions, Discounts & Bonuses

Purchases made with early-bird pricing, coupons, alumni pricing, or other promotions remain subject to this policy unless the specific offer states otherwise. Bonuses have no separate cash value and are not separately refundable; if the main purchase is refunded, related bonus access may also be revoked.

9. Program Schedule Changes

FMA may occasionally adjust session dates, coaches, format, materials, or platforms when reasonably necessary. Reasonable adjustments that don't materially reduce the program's overall value do not entitle a customer to a refund; a material change that prevents delivery of the purchased service will receive an appropriate remedy.

10. Access Periods

Each product has its own stated access period, which customers are responsible for reviewing at purchase. Letting access expire without using it does not qualify for a refund, and expired access is not automatically extended unless FMA states otherwise.

11. Consumer Rights & Acceptance

Nothing in this policy limits any right or remedy that cannot legally be waived under applicable Philippine law. Where a mandatory legal requirement conflicts with any provision here, the legal requirement prevails. By completing a purchase, you agree to this Refund & Cancellation Policy as presented at the time of your transaction.

12. Acceptance of Policy

By completing a purchase from Funnels Mastery Academy, you confirm that you've reviewed the product details, access period, and payment obligations; understand registrations/enrollments are non-transferable; and agree to this Refund & Cancellation Policy as presented at the time of your transaction.